This policy explains what we collect on northandovermahomes.com, how it's used, and the choices you have — in plain language, without the legal fog.
Questions regarding this Privacy Policy or our privacy practices may be directed to the email address or telephone number above.
We may collect personal information that you voluntarily provide when you use the website, contact us, request real estate information, create a property-search account, request a home valuation, register for alerts, schedule an appointment, attend an open house, download materials, subscribe to communications, or otherwise interact with us.
Depending on how you use our services, information we collect may include:
We ask that you not transmit Social Security numbers, bank account information, wire-transfer information, government identification numbers, or other highly sensitive information through ordinary website contact forms or unsecured email.
When you visit our website, certain technical information may be collected automatically, including:
We may collect this information through cookies and similar technologies.
We use Google Analytics to help us understand how visitors use our website and to improve website functionality, content, and user experience.
Google Analytics and similar technologies may use cookies or other identifiers to collect information regarding website activity, such as pages viewed, time spent on pages, device information, traffic sources, and general interaction with the website.
You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of portions of the website.
We may receive information about prospective clients and website visitors from third-party sources when permitted by law, including:
When you submit information directly to a third-party website or service, that third party's own privacy policy and terms may also apply.
Our website provides access to real estate search functionality, property listings, property alerts, market information, home valuation tools, and related services that may be powered by IDX, MLS, website technology, or other service providers.
When you create an account, save a property, request information, create a search alert, or use similar features, the information you provide may be processed by the technology providers that operate these services on our behalf. These providers may use cookies or other technologies necessary to provide their services and maintain website functionality.
We may use the information we collect to:
We may also use information for another purpose disclosed to you at the time the information is collected.
We do not sell personal information to third parties. Personal information may be disclosed when reasonably necessary to operate the website or provide services you request, and may be accessible to or processed by:
Service providers receive information only as necessary to perform services on our behalf. If you become involved in a real estate transaction, additional information may be disclosed to parties involved as necessary, authorized by you, or required by law. We may also disclose information to comply with applicable law, respond to lawful legal requests, enforce our agreements, prevent fraud, or protect the safety of our users or others.
We do not sell your name, email address, telephone number, property information, lead information, or other personal information to unrelated third parties for monetary consideration.
We also do not provide your personal information to unrelated third parties for their independent marketing purposes unless you specifically authorize us to do so. Information processed by service providers on our behalf is used to operate our website, communications, real estate services, and related business functions.
If you provide your email address, we may send you communications related to your inquiry or requested services, which may include property listings, property alerts, market information, valuation information, follow-ups, appointment information, newsletters, and marketing communications.
You may unsubscribe from marketing emails using the instructions in the message or by contacting us at [email protected]. Transactional or service-related communications may still be sent when reasonably necessary.
If you provide your telephone number and consent to receive calls or text messages, we may use your number to communicate regarding your real estate inquiry, requested services, property information, appointments, alerts, or other communications you've requested or agreed to receive.
You may opt out of marketing text messages at any time by replying STOP or contacting us directly. Consent to receive marketing text messages is not a condition of purchasing real estate brokerage services.
We do not sell mobile telephone numbers or SMS opt-in information, and this data will not be shared with unrelated third parties for their own marketing purposes. Standard message and data rates may apply.
If you become a client or participate in a real estate transaction, additional information may be collected and maintained outside of this website, subject to brokerage policies, agency obligations, MLS requirements, record-retention requirements, transaction-management procedures, and applicable law.
Information collected in connection with an actual transaction may be retained for longer periods than ordinary website lead information when required for legal, regulatory, professional, or business purposes.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business and transaction records, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and your relationship with us.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and business practices.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Access is limited where appropriate to those who require it for legitimate business purposes.
No website, internet transmission, or storage system can be guaranteed completely secure. Please use caution when transmitting information electronically, and do not send sensitive financial information, wire-transfer instructions, Social Security numbers, or government ID documents through an ordinary contact form or unsecured email unless specifically instructed to use an approved secure method.
You may contact us regarding personal information we maintain about you. Subject to applicable law, record-retention requirements, contractual obligations, and legitimate business needs, you may request that we:
Requests may be submitted to [email protected]. We may need to verify your identity before fulfilling certain requests, and may retain information when required or permitted by law or reasonably necessary for legal, fraud-prevention, security, or recordkeeping purposes.
Our website may contain links to websites or services operated by third parties, including MLS and IDX services, real estate portals, social-media platforms, mapping providers, lenders, and other vendors. We do not control the privacy practices of independent third parties — please review their policies when you leave our site or provide information directly to them.
Our website may provide links to or integrations with platforms such as Facebook, Instagram, YouTube, LinkedIn, X, or other social-media services. Your interactions with those platforms are governed by their respective privacy policies and terms.
Our website and real estate services are intended for adults and are not directed to children under the age of 13. We do not knowingly solicit or collect personal information from children under 13 through this website. If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
We handle information concerning Massachusetts residents in accordance with applicable Massachusetts privacy, data-security, recordkeeping, and breach-notification requirements. Where applicable, personal information is maintained using administrative, technical, and physical safeguards appropriate to the nature of the information. Nothing in this Privacy Policy limits any rights or protections available to you under applicable law.
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, vendors, business practices, or legal requirements. When changes are made, the updated policy will be posted on this page and the "Last Updated" date will be revised. We encourage visitors to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, our privacy practices, or information associated with you, please reach out — we're glad to help.
Reach out any time — we're happy to walk through what we collect, how it's used, or help with a request regarding your information.
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